We require a credit card number to be kept on file in order to reserve any and all appointments. 

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule.

We kindly ask that you give us 24 hours notice if you need to cancel your appointment.

Any cancellation after 24 hours will be charged 50% of your service fee to your card on file.

Any missed appointments or “no shows” are subject to a charge in the full of service.

Cancellations and “no-shows” leave gaps in our schedules that cannot be filled.

LATE POLICY: We know last-minute circumstances arise, please give us a call if you’re running behind. We will always try to accommodate you, with a 10-minute grace period, but out of respect to our other clients and stylists accommodation may not always be feasible. 

We hope you understand the need for these policies.
If you have any questions, please do not hesitate to ask.

OUR EMPLOYEES PRIDE THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. 
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two weeks of your service. If you are not satisfied with the work performed, we ask that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service.